Your Life, Your Way

About the programme

Our programme is transforming the way adult social care services are designed and delivered in East Riding of Yorkshire. It supports the adult social care strategy and vision 2019-2022, and helps to manage the expected increase in demand for adult social care in future years, while also improving our service to better meet the needs of local residents. Our new operating model will help us to achieve our programme outcomes.

Programme outcomes

help people to live active and independent lives
make sure the right support is delivered at the right time
help to reduce the growing financial pressures across adult social care
enable us to manage future demand

New operating model

The future operating model is built around 3 steps aimed at maximising people's independence by building on their strengths and helping them to achieve their goals.

Help to help yourself

Focusing on early intervention and prevention, we're exploring ways to help people to stay fit and healthy so that they can maintain their independence for longer and prevent or delay the need for long term care.

For people with low level needs, we'll be looking at how we can prevent or delay those needs from escalating.

Social prescribing

Social prescribing is designed to support people with a wide range of social, emotional or practical needs. It aims to support them to take greater control of their own health by helping them to get involved in local, non-clinical services ranging from swimming lessons to financial advice services.

Our aim is to expand the opportunities for people to get involved in local services, and alongside our colleagues in public health, culture and customer services, we are working with local voluntary and community organisations to make sure that everyone is able to play a full and active role in their community. Part of this includes the creation of 'active communities'.

Active communities

This idea expands on a number of established and successful initiatives already in place, such as the following activities being hosted at North Bridlington Library:

  • reading groups
  • reminiscence groups
  • knit and natter groups

All of which have reported to be very beneficial to people who have participated. It helps people come together and build their own networks of support so they can support themselves and each other.

Help when you need it

Most people want to stay independent for as long as possible, and so it is important for us to make sure we have the services and support available to enable this and help people gain greater control over their own life.

Independence and advice hub

Our new independence and advice hub will be the first point of contact for many customers.

For those who need a little help to maintain their way of life and independence in the community without relying on formal social care, staff members will be on hand to provide specialist advice and guidance. Where possible, customers will be directed towards online resources and community groups that can help to meet their needs.

Through strength based conversations, our staff will also recognise where customers need more formal help and will be able refer them to the relevant teams within adult social care who can address their longer term needs.

Short term support

Through strength based conversations, our staff will also recognise where customers need more formal help and will be able to refer them to the relevant teams within adult social care who can address their longer term needs.

When someone is at risk of losing their independence, such as after a long stay in hospital, we'll work with them to understand what support they already have in place and what they are able to do currently. We'll then look at what they may need help with in order to meet their goals and to maintain their independence for as long as possible.

This method is known as a 'strengths-based approach' and asks the individual, their families and carers:

"what is strong rather than what is wrong"


"what matters to you, not what is the matter with you"

With this understanding, individuals can access specialist advice and guidance in the areas where they need it, and will benefit from an early and supportive solution that is tailored to their needs.

Technology-enabled care

Technology-enabled care and equipment, can be key to enabling older people, or those with a care need, to remain living independently in their current home.

This service is about considering how technologies can be used within the home to complete tasks that the individual may not be able to do the usual way, such as switching off a light, and how individuals can alert someone else if they need help due to something like a fall. We're looking at expanding the range of technologies available to our residents so they can take responsibility for their wellbeing for as long as possible without formal care.

Help to live your life

We recognise that there will always be people who need support from us, as a local authority, such as people:

  • with complexities
  • with long term conditions
  • who lack mental capacity
  • in need of safeguarding

Where long term support is required, a personal tailored support plan will be created to meet the person's individual needs. As with short term support, we'll take a strengths based approach and consider:

  • what they are able to do currently
  • any family or community support that is available
  • any help they are getting or can get from technology enabled care and equipment

We'll then assess what extra help they need to meet their goals and desired outcomes. This may include more traditional care options.

Programme news

Your life, your way
The video explains how the Your Life Your Way website:
  • helps older residents stay living in their homes for as long as possible
  • supports our carers and residents
  • provides guidance on remaining independent and how to access vital services
  • features the technology and support available to help around the home.
Your Life, Your Way - edition 15

In this edition:

  • find out about the local co-ordination service
  • watch our video that introduces the new features on the Your Life, Your Way website
  • read about how the website will help our customers in the future.

Want to know more?

Check out our frequently asked questions below - the answer to your question may be there.

Alternatively, fill in our contact form.

Service design and testing
Why are you carrying out pilot testing?

As we are redesigning each service to deliver our new operating model, it helps if we can try out any new approaches or ideas. Once we have seen how they work in practice, we can consider what worked well, what didn't work and whether we need to refine our thinking.

How will you make sure pilot testing does not impact on current day to day business?

Before we begin any pilots, we'll work closely with the teams that will be involved to understand their current capacity and work pressures. This will make sure that testing does not place undue stress on the staff involved.

As a general rule, testing will only involve a segment of a team, meaning the rest of the team can concentrate on making sure business as usual is maintained. Where appropriate, we may also bring in extra resources to support the team while we are testing.

Will service support staff be considered as part of the programme?

Yes. When we move into the detailed design phase, we will engage with service support staff and other front line teams.

Service changes
Are the range of voluntary and community services being improved?

Yes. A key task for the community offer workstream is to work closely with culture and customer services and also public health to develop the voluntary and community sector (VCS).

Public health are also planning to recruit a number of local area coordinators to work closely with our adult social care team, the community build team and the voluntary and community sector support team to build strong links within communities and identify gaps for development.

Will my job role change with the new short term offer?

It's too early to know if and how job roles will change with the short term offer as we are still in the early stages of designing what it will look like. However we do know that we are planning to use a multi disciplinary approach, and bring together different expertise from service areas such as social work, occupational therapy and reablement support.

This means it is likely that we will need extra capacity to deliver the short term offer and we will look to invest in recruitment wherever appropriate. If any changes are planned to job roles in the future, we'll contact and engage with staff as relevant.

What is going to happen with day services in the future?

A day services working group has been set up (outside of the Your Life, Your Way programme) to consider both how day services will operate in the short to medium term, and again what the longer term direction for the service is.

We'll communicate this with staff as soon as we have more information.

Is the new operating model and the strengths and assets based approach being communicated to our customers?

Yes. We understand that it is really important to communicate our new operating model and we're already thinking about the best way to do this.

We know from national research that there is a general lack of understanding of what adult social care is and how it works, and that this can lead to many misconceptions.

Other local authorities have found that sending out clear messages gradually via social media channels, and building awareness through their partners are good ways to communicate. We're also revamping the connect to support website (due to be launched shortly) and are in the process of designing and editing our adult social care pages on the corporate website so they reflect the strength based thinking we are applying to our operating model.

As we progress with the programme, more work will be done on our communications and engagement plan to make sure our customers and staff understand the changes we are making.

Learning and recruitment
Who will receive strength based training and when?

If you work within adult services or are a member of front line staff within culture and customer services, you will receive strength based training.

We are currently planning how to roll out this training, and based on the number of people who need training, and the capacity of our programme staff, we intend to stagger training throughout 2021. We'll share our training plan with you early next year.

We appreciate that some teams will wait longer than others, so we have recruited, and trained, a number of strength-based champions to support you until you have received training.

What measures are you putting in place to improve interest in vacant care roles?

While we've experienced some issues with recruiting people to adult care services recently, we noticed an increase in applications when we tapped into the national recruitment campaigns that were in response to the COVID-19 outbreak.

We have also launched our Choose Care Change Lives recruitment website specifically aimed at attracting people to work in the adults services sector. It enables both in-house and external providers to advertise their vacancies, plus gives individuals the opportunity to create their own profiles.

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