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Bank your department income

If you need to pay cash or cheques that your service has into the council's bank account so that they are credited to your budget income codes, you need access to our electronic banking system.

Electronic banking system

Our eReturn electronic banking system is for making payments and replaces the previous manual banking system. It is used by most internal departments that use cost and detail codes and includes many transactions, such as:

  • school meals
  • Bridlington Spa tickets
  • café purchases
  • leisure centre services, such as:
    • gym memberships
    • swimming lessons
    • 5 a side football bookings
  • recycling and waste services.
How to set up access

If you use a different banking system, you don't need to do anything until cashiers admin contact you to move you across to the eReturn banking system. You should be contacted by September but if you haven't heard anything by then email cashiers admin.

If your service requires a banking process and you don't currently have one, you need to email cashiers admin to discuss your requirements.

What happens next

Once you are set up on the eReturn banking system you will be contacted by email from our cashier admin team. They will provide you with access to the system and arrange appropriate training with you to show you how to use it. This could include:

  • videos to watch
  • a virtual training session to talk you through the system.

Banking deposits

If your service needs to make banking deposits, these are done by either NatWest or the Post Office and are counted and sealed by them.

How to set this up

You need to email cashiers admin so that your service is set up to make banking deposits at any NatWest branch or Post Office. In the email you'll need to provide a:

  • cost and detail code
  • VAT code for each cost and detail code
  • description of what the income is
  • list of names of the users who need access.
What happens next

The cashier admin team will set you up with the relevant access and create a document for you to log all your deposits. You'll receive confirmation via email of the service set up and receive your login details to the eReturn system within 3 working days.

The cashier admin team will also arrange appropriate training with you to show you how to log a deposit on the eReturn system. This could include:

  • videos to watch
  • a virtual training session to talk you through the system.
Make a deposit

Once you have access to the eReturn system you can then start to make deposits at either NatWest or the Post Office, as required. Anyone from your team can make the deposit, subject to your individual service risk assessments. Think about the amount of money that needs depositing and whether more than 1 person should go and make the deposit for security reasons.

A cashier at NatWest or the Post Office will count and seal the money.

Find your nearest NatWest branch

Find your nearest post office

A user with access to the system should also complete an eReturn on the same day that the deposit is made. Transactions logged on the system will be processed within 1 working day.

Log a deposit on eReturn

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