Community response hub established to support vulnerable residents
Thu, 26 Mar 2020

A joint initiative between the council and HEY Smile Foundation has been launched to provide additional help and support for the most vulnerable and in need during the COVID-19 pandemic.

A community response hub has been established which will cover the whole of the East Riding and will work alongside those existing charities, voluntary organisations and community groups as well as those groups set up on social media platforms to provide co-ordinated help and support.

For those people living on their own and following Government and NHS guidelines to self-isolate and do not have a network of family, friends, neighbours or carers to call upon, they will be able to call a dedicated telephone number to request support which could include asking for prescriptions or essential food items to be picked up or just a simple telephone call.

The initial calls will be taken by council staff who will process the request for help before forwarding the information on to the HEY Smile Foundation for their team of volunteers, who will be based at nine locations across the East Riding, to action.

The dedicated telephone number is (01482) 393919 and it will be operational between 9am-9pm Monday to Friday and 9am-6pm on Saturdays and Sundays.

Email requests are also available and all emails should be sent to covid@eastriding.gov.uk  

Caroline Lacey, chief executive, said: "Launching this initiative is a really important step in supporting our most vulnerable residents, those who don't have a network of people to fall back on, to feel that they are supported during the ongoing pandemic.

"The council is working closely with the HEY Smile Foundation and with private, public and voluntary groups across the East Riding to have the volunteers on the ground to deliver that vital support where it's needed."

As the council will be staffing the phone lines for the community response hub, it may become necessary for council staff identified as having the right skills through the completion of the skills audit to be called upon.

"As the pandemic continues, it is inevitable that the council will need to focus staff and resources on essential services. If you have not already done so, please complete the skills audit survey," added Caroline.

To complete the survey, go to www.smartsurvey.co.uk/s/StaffSkills/


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